HOW LONG DOES IT TAKE FOR AN ORDER TO SHIP? We know that waiting for an online order to arrive sucks, that's why we do our best to get in-stock orders out the door within 48-72 hours of order placement during the week so that it gets to you as soon as possible. At times we may have a higher order volume (sales, holidays, etc) which may extend our processing time.
I NEED MY ORDER FOR AN EVENT, WILL IT MAKE IT? The best plan of action when shopping for an event is to order the desired items at least 2 weeks prior. However, we understand that is not always possible and will work to get your order to you as soon as possible. Please contact us PRIOR to placing an order to ensure we are able to get your order to you by the desired date. Email for assistance with your order number at firstname.lastname@example.org
SHIPPING REFUNDS We are unable to issue credits or refunds for shipping costs. We understand that this can be frustrating, but once an item is shipped with a courier, the cost cannot be recuperated.
CAN I SELECT IN STORE PICK-UP? If you are local to (Calgary, AB) you may choose Warehouse Pick-Up at checkout. Pick-ups are generally ready between 24-48 hours, however, PLEASE ensure you wait for your pick up confirmation email before coming to collect.