1. Print + Fill out our return form included in your bag
2. Return to us with a carrier of your choice: ATTN: RETURNS
101-1019 17th ave SW
Calgary AB T2T 0A7
How to request a pre-paid return label:
Email firstname.lastname@example.org with your order number and the item(s) being returned and a label will be emailed that can be printed out.
The return label amount will be deducted from your store credit.
We are unable to provide return labels for international orders at this time.
3. Enjoy your E-Gift card and snag some new arrivals!
Once mailed back to us, make sure you keep tracking information to ensure it arrives to our facility. Once it does, please allow 3-5 business days to process your return. Once processed, you will receive an email with an E-Gift Card for the amount of purchase (less shipping charges) that never expires and is ready to be used immediately!
If the item(s) returned do not qualify for a return or outside the return window, a Customer Care Team Member will reach out VIA email to arrange a ship back or donation - along with reason.
Due to fast selling inventory, we do not offer exchanges at this time. Once your return is processed, you will receive an E-Gift Card where you can purchase the correct size needed and it will ship out as soon as possible! For additional assistance, email email@example.com