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HOW LONG DOES IT TAKE FOR AN ORDER TO SHIP? We know that waiting for an online order to arrive sucks, that's why we do our best to get orders processed within 3-5 business days. Once an order is processed, your order typically takes 10 - 15 business days days to arrive to you. At times we may have a higher order volume (sales, holidays, etc) which may extend our processing time.
I NEED MY ORDER FOR AN EVENT, WILL IT MAKE IT? The best plan of action when shopping for an event is to order the desired items AT LEAST 2 weeks prior. However, we understand that is not always possible and will work to get your order to you as soon as possible. Please contact us PRIOR to placing an order to ensure we are able to get your order to you by the desired date. Shoot us an email at firstname.lastname@example.org.
EXPRESS SHIPPING We offer an express shipping option at checkout for an additional cost of $20. Express orders are shipped through UPS/DHL and typically take 7 Days after processing to deliver. All of our orders are processed during weekdays only - Express orders placed on a weekend will be processed first thing Monday morning. Please note: Import fees will apply to all Express shipments sent through UPS/DHL - Import fees are the responsibility of the customer.
SHIPPING REFUNDS We are unable to issue credits or refunds for shipping costs. We understand that this can be frustrating, but once an item is shipped with a courier, the cost cannot be recuperated.
CAN I SELECT IN STORE PICK-UP? Unfortunately we can not longer accommodate pickups or returns at our Calgary warehouse.